SmallBizGenius Analysis
Leisurepro (Scuba.com) receives generally positive feedback, with customers frequently praising their fast shipping and wide product selection. However, some customers have reported issues with order fulfillment and customer service responsiveness.
Category Breakdown
Scores based on analysis of 292 recent reviews
Shipping & Delivery
8.5/10Many reviewers praise Leisurepro's fast shipping and delivery times. Customers frequently mention receiving their orders promptly and in good condition, with some highlighting the care taken to prevent damage during shipping. For example, one reviewer stated, "Fast shipping, they take care to make sure your product is not damaged from delivery."
30 reviews mention thisProduct Selection
8.0/10Reviewers consistently mention Leisurepro's wide selection of scuba diving and snorkeling equipment. Customers appreciate the availability of various brands and products, making it a one-stop shop for their needs. As one reviewer noted, "Scuba.com continues to be my go-to-first site for anything scuba related. Great inventory..."
25 reviews mention thisCustomer Service
6.5/10Customer service experiences are mixed, with some reviewers praising the helpfulness and knowledge of individual representatives. However, others report long wait times, difficulty resolving issues, and unhelpful interactions. One reviewer shared a positive experience: "Ian is absolutely wonderful and guided me to purchase the right dive computer with transmitter." Conversely, another reviewer described waiting "on hold for 1 hour for their 'customer service'".
20 reviews mention thisPricing & Value
7.8/10Many reviewers find Leisurepro's pricing to be competitive, especially when considering sales and closeout deals. Customers appreciate the value they receive for their purchases. For instance, one reviewer mentioned finding "some close out deals on some wetsuits, $19.99!"
18 reviews mention thisOrder Fulfillment
6.0/10Some customers report issues with order accuracy, including receiving incorrect sizes or defective products. This leads to frustration and the need for returns or exchanges. One reviewer disliked "getting a mismatched pair of dive boots, which led to riding a size larger that didn’t fit."
15 reviews mention thisReturns & Exchanges
7.0/10The return and exchange process receives mixed feedback. While some customers praise the ease and efficiency of exchanges, others have experienced difficulties and unhelpful customer service during the process. A positive example: "No hassle exchange when I ordered the wrong size." A negative one: "I have been attempting to return an order for three business days, without success."
12 reviews mention thisPros & Cons
What Customers Love
"products came ultraquick"
"Scuba.com continues to be my go-to-first site for anything scuba related. Great inventory..."
"Good selections, great prices, and fantastic service."
"Mario explained in detail about the Mares Puck Pro Ultra Lite Dive Computer, asking about my requirements and recommending it as a good option for what I needed."
"Easy to navigate website, decent pricing and speedy shipping made my purchase a breeze."
Common Complaints
"I waited on hold for 1 hour for their "customer service""
"When I received my order, the primary regulator in the bundle I purchased was completely covered in dust!"
"I had a Mares BC delivered by UPS from Scuba.com. The package was delivered to the wrong address with photos of a home that was not mine."
"I have been attempting to return an order for three business days, without success."
"products came ultraquick, however there were COD fees on top of the shipping, which delayed arrival as wasn't home day of arrival."
Common Questions About Leisurepro
Answers derived from customer review patterns
Is Leisurepro legit and trustworthy?
The majority of reviewers indicate that Leisurepro is a legitimate company that delivers products as advertised. However, a small percentage of customers have reported issues with order fulfillment and shipping, suggesting that while generally reliable, occasional problems can occur. Most customers receive their orders promptly and in good condition, but it's wise to double-check order details and shipping information to minimize potential issues. While most experiences are positive, the negative ones highlight the need for careful attention to detail when placing an order. Overall, Leisurepro appears to be a legitimate retailer, but customers should be aware of the potential for occasional errors.
Based on 45 reviewsDoes Leisurepro have good customer service?
Customer service experiences with Leisurepro appear to be inconsistent. While some reviewers praise the helpfulness and knowledge of individual customer service representatives, others report long wait times and difficulty resolving issues. Some customers have had positive experiences with exchanges and returns, while others have found the process frustrating. The quality of customer service seems to vary depending on the specific representative and the nature of the issue. Therefore, while Leisurepro can provide excellent customer service, it is not always a guarantee.
Based on 20 reviewsIs Leisurepro worth it for small business?
Leisurepro can be a worthwhile option for small businesses needing scuba and snorkeling equipment, especially given their wide product selection and competitive prices. The fast shipping is also a major advantage for businesses needing equipment quickly. However, the potential for order fulfillment errors and inconsistent customer service should be considered. If a small business requires guaranteed accuracy and responsive support, it may be worth exploring alternative retailers, but for businesses prioritizing selection and price, Leisurepro is a viable option.
Based on 15 reviewsWhat is Leisurepro's return policy like?
The reviews suggest that Leisurepro's return policy can be a mixed bag. Some customers have reported smooth and easy return experiences, particularly when dealing with knowledgeable customer service representatives. However, other customers have encountered difficulties, including long wait times and unhelpful support. It appears that the ease of the return process can vary depending on the specific circumstances and the representative handling the request. While some returns are handled efficiently, others can be challenging and time-consuming.
Based on 12 reviewsWhy are some Leisurepro orders delayed or delivered to the wrong address?
A few reviewers have reported issues with delayed shipping or deliveries to the wrong address, often involving UPS. In some cases, customers have stated that Leisurepro did not take responsibility for these errors, attributing the problem to the shipping carrier. This suggests that while Leisurepro aims for timely delivery, occasional logistical issues can arise, and the company's response to these issues may not always be satisfactory. Customers should carefully track their orders and promptly address any shipping discrepancies with both Leisurepro and the carrier.
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